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pure scumbags are Ryanair
Nothing surprises me with Ryan air, such disgraceful treatment of a customer.
“Ryanair’s low-call special assistance line” what a joke it’s takes on average 40 mins to get through to someone and then ya can’t even understand them #callcentres #cons
Feel sorry for the lady but rules are rules and Ryanair still the leader in there market, o Leary will be rubbing his hands again at free publicity, Everybody and there dog knows they are strict so stick to the rules or pay the consequences. Is it ok to break rules at anything in your life without a punishment. Moaning Donegal again. Everybody else is at fault.
The local is talking a load of crap.People who are unwell must come first.Ryanair red tape as usual,pathetic..
So despite the attention grabbing headline, she was allowed it on board in a friend’s carry-on luggage so I don’t see what the problem is. This means that she already reached her 10kg on board carry-on limit so the real headline should read: “Woman is willing to sacrifice oxygen mask in place of other carry-on items”
@ the local. That is nasty of you to say that. You are very uncompassionate. Life is hard enough these days for so many without silly rules where greed goes before moral principles. I am all on for a good business ethic but there is a moral line one should not cross. The issue here is not ‘break rules at anything’ as you put it. Not at all. The subject is an oxygen mask.
local hasnt got a scooby
Considering this passenger’s poor general health, and particularly her difficulties with breathing, I’d go as far as saying she was lucky to have been allowed to board the flight. Imagine the implications for the cabin crew should her health have deteriorated during the flight to Derry. So instead of moaning and complaining, she should thank the crew for allowing her on board.
I doubt it will happen; monopoly is illegal under E.U. law.
Lets hope Ryanair never get full control of Aer Lingus.
It can be really frustrating for passengers when these instances come up, iv had to experience 24 hour delays (snow) and a security threat in airports…but Im a seasoned air traveller. i know i have tofollow the guidelines given from i book the flight to i complete the journey. busy airports are exactly that, busy.
and much as i don’t condone poor customer relations from any sec business…i must say that these rules are enforced for a reason. we all know this. Different airlines do have slightly different rules regarding g cabin luggage/weights and restrictions. therefore it is our responsibility to ensure as a passenger, we have read and
accepted these regulations for the flight we are booked on.it is
difficult. but a calm mind and sensitive approach to the passenger may have been lacking when handling this issue.
Listen moaners. If she was so concerned about her mask she should have carried one pair of shoes or something less. She was trying to manipulate the rules using her illness. Fact, And I have compassion for the ill and less fortunate. Very much so. Well said Rory. You put it perfect.
Someone should swat that fly.
Not everyone is aware of the “small print” Ryan has. I do not remember “low-call special assistance line” when booking and would have though the hospital letter was enough. This is like the issue with wheelchairs, that Ryan air did not wnat to provide. They are efficent, but they need to follow the rules other airlines have to conform to. In this case it appears they used the small print to try and extract an extra baggage fee from the passenger.
Obviously this particular passenger preferred to use up her hand luggage allowance for non-life saving items. Whilst we’re on the topic of weight allowance, isn’t it about time the airlines applied “total weight” which would include the weight of the passenger and all their baggage. It’s an absolute nightmare to be seated next to an obese passenger as you get crushed half to death – not to mention the heat and sweat they generate. Best not get me started on that topic or I’ll be here all day!
Well, there are other airlines; If you don’t like their rules: Fly with an alternative.
R.e. fly with an alternative….
Indeed this is true… but, as far as i am aware its a passengers responsibility to inform the carrier of any special medical requirements after booking and prior to your flight…. regardless who your flying with! Put it down to experience, and be prepared next time!