The Staff and Management at the Ballybofey and Stranorlar Credit Union have become first Irish Credit Union to achieve the new Customer Service Excellence Ireland recognition award.
It follows their participation in a two month programme which consisted of a training workshop and members satisfaction assessments.
One of 16 Credit Unions in Donegal, the team at Ballybofey and Stranorlar participated in an initiative with Customer Service Excellence Ireland which has the objective of continuous improvement in member satisfaction through the customer service training and assessment.
Pauline Tourish, Credit Union Manager at the Twin Towns office said they were delighted to be part of this positive programme.
“I am very proud of the team and their achievement. Our members and their satisfaction is of utmost importance to us and the focus on that is something we are pleased to be always working on. Our participation in the programme together with achieving the CSEI recognition shows our commitment to our members”