–Vodafone Ireland have issued a statement regarding the on-going problems currently being experienced by customers in the area.
Customers have had recurring problems with their mobile phone coverage with some being left without coverage for days on end.
Below is the statement in full.
9th April 2015: Vodafone Ireland is aware that some customers in The Rosses area have been experiencing intermittent issues with making and receiving calls and sending texts.
We appreciate the importance of this service to our customers and want to assure them that we are working to restore full service as quickly as possible.
Vodafone engineers have already been on site and undertook some maintenance which has improved the service.
However, a further visit is required. The remote location of this site means that there is no other site close by for customers in the event of damage or essential maintenance, as would be the case elsewhere across the Vodafone network.
Unfortunately in this instance, the location and weather conditions have also hampered efforts to resolve the matter quickly.
We will be on site again as soon as possible and expect to complete all repairs by early next week.
Vodafone is committed to delivering the best network service to all our customers and we apologise for any inconvenience this may have caused to our customers in the area.
Vodafone have also asked us to add the following message to the statement.
Vodafone is currently upgrading our network across the North West as part of our nationwide network upgrade programme including the rollout of 4G.
The upgrade means that customers in Donegal will experience benefits such as significantly improved voice calls and get data everywhere they currently can make a call.
In addition, they will also have access to 4G which gives superfast mobile data speeds. 4G provides benefits such as seamless music streaming, watching videos without buffering and instant file and photo upload.
During the upgrades customers may experience temporary disruptions.
All effort is being made to keep disruptions to a minimum with the ultimate aim of delivering a much improved call and data experience to customers in Donegal.