Three’s top up service has been down from 10pm last night, and will not be up and running again until 6pm today.
The network say that they are improving the quality of their service, and are carrying out system upgrades.
A spokesperson for Three says “we selected these hours in order to have the least possible disruption to our customers.”
“We apologise for any inconvenience caused and thank you for your patience.”
This follows the network being inundated with complaints from across the county regarding their phone signal and lack of clarity from customer service.
Minister Joe McHugh has received large amounts of complaints from Donegal residents residing in Annagry, Ardara, Gaoth Dobhair, Fanad, Letterkenny, Falcarragh, Ballyshannon, Moville, Dungloe, Downings, Raphoe, Ramelton and Carrigart.
Minister McHugh says that the phone signal coverage has only declined since Three took over 02.
He wrote to the mobile telephone company this weekend asking why Donegal customers are having so much difficulty getting signal.
“The most frustrating thing for many of the people I have spoken to is that coverage had been quite good but over the past two months in particular it has become really bad and in many cases terrible or non-existent.
“I know for example that customers in Annagry over the past two weeks are getting cut off in the middle of calls when previously there had been no problems.
“Even more frustrating is the lack of any explanation from Three when Donegal residents do get through to the company’s customer service department.
“They have been told various reasons for the drop in signal including that the signal is being upgraded.
“But this does not seem to add up.
“I’ve asked Three to issue a public statement on any upgrades they are under-taking and at least tell people how long their service may be disrupted.”Tags: