Job Vacancy: The award-winning Kelly’s Centra convenience store at Mountain Top Letterkenny is currently recruiting for an Assistant Manager to join their team.
Main Purpose of the Job:
To ensure the store operates efficiently and effectively at all times and to conclude any other duties as directed to you by the Store Manager.
Relevant Skills/Experience:
· Strong knowledge of Microsoft Office (Excel, Word);
· Excellent communication skills;
· Ability to engage with and prioritise customer needs;
· Strong attention to detail, organised and flexible;
· Ability to use own initiative and work as part of a team in a fast-paced environment;
· Previous customer service experience is an advantage.
Main Duties:
1. Always ensure that customer satisfaction is the number one priority by greeting each customer as if it’s their first visit to the store and consistently deliver an exceptional service by displaying I-CARE service excellence behaviours;
2. Effectively co-ordinate the ordering for the ambient categories in store using the technologies and processes available;
3. Adhere to ambient/chill order deadlines;
4. Merchandise and present the store is to the highest standard at all times;
5. Comply with Category Management Plans through regular spot checks and monitoring of category performance;
6. Implement and maintain new Category Planograms;
7. Adhere to stock-taking procedures and achieve weekly targets;
8. Process claims and follow up weekly;
9. Be approachable and a role model who leads by example and encourages teamwork, a positive attitude and atmosphere in the workplace;
10. Set the standard for other employees in relation to rotation, merchandising and facing off;
11. Communicate the required operating standards to all staff members as required and ensure they understand and implement such standards at all times;
12. Manage promotional activity effectively in store including – ordering, merchandising and reporting on the value add of the promotion to the store manager;
13. To ensure level of hygiene is of the highest standard through the store and compliance by all staff members to the same;
14. To ensure a good working environment exists within the store;
15. To assume store manager responsibilities in their absence;
16. Manage employee performance, giving regular feedback, recognition and encouragement;
17. Effectively performance manage employees as required;
18. Always wear full uniform, name badge and present a neat and tidy appearance at all times;
19. Adhere to all Store rules, policies and procedures at all time;
20. To see opportunities to develop yourself in relation to technical training and professional development;
21. Follow procedures in relation to dealing with and reporting spillages, accidents and the prevention of slips, trips and falls;
22. Attend relevant training as required and implement learnings in store;
23. Have in-depth knowledge of all Health & Safety regulations and how they relate to the store;
24. Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based;
25. Perform any other duties or assume any other responsibilities that may be assigned to you from time to time. These may be outside of your normal area of work. Furthermore, you may be assigned to work in other areas within the Store on either a temporary or permanent basis.
Benefits:
- Flexible working hours
- On-site parking
- Company events & social hours
- Company pension
- Employee discounts
- Discounted/free food
- Wellness programmes
Job Type: Full-time, Permanent
Salary: €25,000.00 /year
Experience:
- Management: 2 years (Preferred)
- Customer service: 2 years (Preferred)
To Apply, send a CV to hr.mtcentra@hotmail.com
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