Kelsius manufactures, distributes and maintains a system that wirelessly and automatically monitors the temperature and safety of all food products, both hot and cold, as well as medicines, blood samples and other temperature-sensitive pharmaceutical material.
Kelsius improves HACCP compliance, saving time, reducing risk and providing information at your fingertips.
HACCP – short for Hazard Analysis and Critical Control Point – is a systematic approach to identifying and controlling hazards that could pose a danger to the preparation of safe food or medicines.
Kelsius is recruiting for the role of Customer Support Technician. You will be responsible for remote customer auditing/reporting and supporting Kelsius customers.
Key Responsibilities:
• Remote customer auditing and reporting.
• Handling customer queries including the logging of all customer calls
• Monitoring of high priority ‘Watch List’ customers
• Ensure all inbound customer calls are responded to promptly
• Act as point of contact for client queries and escalations when necessary
• Carrying out system changes using Kelsius configuration tools
Skills & Experience Required:
• Have strong organizational skills and demonstrate a good attention to detail.
• Have an excellent telephone manner and communication skills.
• Have the ability to produce written reports and documentation.
• Be proficient in Microsoft Office.
• Support a “can do” culture in terms of responding to customer needs
• Highly driven with enthusiasm to meet targets and to cope under demanding pressure.
• Self-motivated, flexible and adaptable
• Ability to both, Work of own Initiative and as part of a team
• Ability to learn as you go and develop quickly
• 3rd Level Technical Qualification
• Strong time management skills, with the demonstrated ability to handle multiple clients, projects and priorities simultaneously
Contact Details: If you are interested in applying for this job and would like more information, please contact paul.gallagher@kelsius.com
