Over 1,000 passengers missed flights from Dublin Airport yesterday due to major delays and queues.
The Dublin Airport Authority (DAA) apologised to passengers who were caught for hours in significant queues for check-in, bag drop, and security on Sunday. In scenes described as ‘bedlam’, passengers were forced to queue for hours outside and inside the terminal building.
Dublin Airport said that not enough security lanes were open on Sunday morning to cope with the “unexpected presentation of passengers” at early hours.
The DAA has said that it is working to ensure that nobody is out of pocket as a result of the inconvenience and customers seeking reimbursement for missed flights are advised to email customerexperience@dublinairport.com.
Minister of State for International Transport Hildegarde Naughton will meet the chief executive of Dublin Airport Dalton Philips today to gain ‘clarity’ on what happened.
Concerns are mounting over the expected spike in passenger numbers again this bank holiday weekend.
