Tata Consultancy Services Global Delivery Centre at Letterkenny has announced the delivery of new nearshore voice support services for the UK’s largest workplace pension scheme.
Tata Consultancy Services and Nest are expanding their long-standing partnership with a new customer service and care support operation.
A team of new and experienced executives will provide support services to Nest’s UK pension members and employers.
TCS has onboarded and trained the team at TCS’ Global Delivery Centre (GDC) in Letterkenny. The team will handle inquiries and requests from Nest members to ensure the successful delivery of the UK pension auto-enrolment scheme. TCS and Nest began to expand support services operations in December 2023.
The team is now growing to meet the demand of the expanded partnership with further roles being added in Letterkenny.
Andrea McBride, Head of the TCS Global Delivery Centre in Letterkenny, said, “TCS is building a Nest team which will be based in Letterkenny to further bolster our nearshore capability for Nest. We have invested in the people and infrastructure to ensure quality delivery close to the customer with the ability to grow and scale to support the ambitious plans of the Nest organisation. This is a very proud day for TCS in Ireland and the expanded team at the Global Delivery Centre in Letterkenny.”
Nest provides pension auto-enrolment services to more than 12 million members and 1 million employers across the UK. Nest and TCS have worked closely since 2011 when the digital-first and auto-enrolment pension scheme was launched for the first time in the UK. The strategic partnership has now evolved with a focus on digitally transforming Nest’s scheme administration services, delivering enhanced member experiences which supports the scheme’s mission of delivering better retirement outcomes for people across the UK. The long-standing partnership is complemented by a growing team of more than 650 people operating out of the UK.
Gavin Perera-Betts, Chief Customer Officer, Nest said: “I’m looking forward to continuing our journey with TCS and exploring the opportunities ahead of us. We have a strong foundation after many years of working together and they’ve proven their ability to deliver successfully for a scheme the size and complexity of Nest. Over the coming months and years, working with TCS, we will continue to evolve our offering for our members, ensuring they are able to enjoy a truly tailored and personalised experience of their pension pot.
Vivekanand Ramgopal, President, BFSI Products & Platforms, TCS said: “The purpose-driven partnership between Nest and TCS has resulted in an immensely successful pension plan for the UK workforce, that is now a global benchmark on how an innovative, user-friendly, auto-enrolment pension scheme should be run.
“We are delighted to further expand this long-standing partnership with Nest and support them through the newly established customer service operation and Nest Voice Support Team based here in Letterkenny.”
