Magee is a fifth-generation Irish family business with over 150 years’ experience designing, weaving and tailoring luxury fabrics and high-quality garments based in Donegal Town.
The Company includes manufacturing, wholesale, retail and e-commerce. We offer lifestyle collections across Men, Women, Home & Accessories via our stores in Donegal and Dublin, through many independent retailers and our own website – www.magee1866.com
We wish to recruit a Customer Service Assistant who will provide exceptional standards of customer service to our online customers. Based in our Warehouse facility in Donegal Town, this is a varied and interesting role and no two days will be the same.
Key responsibilities are:
- Processing customer orders and responding to queries from wholesale and web customers by phone, email and LiveChat.
- Dealing with web returns, refunds, cancellations, exchanges and collections with the objective of converting a return/refund request into a sale.
- Organising web and other despatches using various courier services.
- Sending out order confirmations and invoices and organising customer credits as appropriate.
- Running and circulating analysis reports on web sales using the in-House software system.
- Liaising with the E-Commerce Manager on any web-related issues, ie missing imagery or incomplete information.
- Organising stock transfers for photography shoots and requests for transfers between the Magee stores.
Key requirements are:
- Excellent verbal and written communications skills and a pleasant telephone manner.
- Computer literate with a good working knowledge of Excel.
- The ability to use one’s own initiative whilst being an integral part of a lively and friendly Customer Services Team.
- A quick learner with problem-solving abilities and excellent attention to detail.
- Some experience working in a customer service role.
This is a full-time role, 39 hours per week, Monday – Friday. Benefits include competitive rates of pay, store discount, free parking, a generous workwear allowance and Company pension scheme after a qualifying period.
Please submit your cv to Ann Harley – aharley@magee1866.com. Note that we will only be responding to shortlisted candidates.
