A Donegal woman has shared a warning to others after experiencing a month of scam calls relating to her phone service.
The woman, who is a customer of Eir, said she was receiving phone calls multiple times a day for four weeks from scammers claiming there was a problem with her broadband or landline.
The caller then asked for credit card details but when she did not provide them the call was transferred to a premium rate international number.
After four weeks of persistent calls, the local woman has finally had the problem fixed by Eir.
She advised other people who are targeted to contact their provider.
She said: “It started maybe one call a day from a foreign number however in the last week this has rocketed to multiple calls all day and even at 01.05am this morning.
“The number is different each time but yesterday the number began with 0074915 so I automatically read it as a local number.
“The scam is, if the call is answered, they tell you there is something wrong with your broadband or line and ask for card details. If the person answering doesn’t give these they then ask the person to press 1 to be directed to another team.
However when the person does this they transfer the call to a premium rate international number and the landline owner receives a bill for an outrageous amount.”
The Donegal woman said she had a positive experience when she contacted Eir, who changed her phone number and added extra security measures.
This issue is just one such scam affecting phone customers recently. People on social media have contacted Eir about their issues, and in some cases the fraudsters are threatening to cut off a person’s broadband if they do not provide details.
The Eir support site advises customers to take care with spoof callers. Customers are advised to contact their banks if they hand over credit card details to the callers.
“Eir will never require access to your computer or your credit/debit card details in relation to a fault/repair,” the company said.
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