The Lettermacaward Public Water Supply boil water notice is likely to remain in place until the end of this month.
The notice, arising out of operational difficulties at the local treatment plant, is in place to protect the health of approximately 2,200 customers in the Lettermacaward, Portnoo, Rossbeg, Cleangort, Doochary, Meenacross, Dooey, Glenties Road, Maghery and Falmore areas.
Following consultation with the HSE, Irish Water and Donegal County Council issued the notice on Friday, 12 August.
Irish Water says work to clean the clarification unit and replace filter media which are integral components of the water treatment process is ongoing and is likely to continue throughout September.
Drinking water compliance and operational experts are working with the council to resolve the situation.
In the meantime, all customers of this supply are advised to boil water before use until further notice.
Seamus O’Brien, Irish Water’s Asset Operations Lead, has acknowledged the impact the Boil Water Notice is having on the community and apologised for the inconvenience to customers.
“We are continuing to work closely with Donegal County Council and the HSE to monitor the supply and lift the notice as quickly as it is safe to do so and safeguard the supply for the future.
“Public health is Irish Water’s number one priority, and this Boil Water Notice has been put in place to protect customers following operational issues at the water treatment plant.
“Boil Water Notices are issued in order to safeguard public health. In all instances immediate action is taken to address the cause of the issue in order to lift the notice as quickly as possible, in agreement with the HSE.”
Vulnerable customers who have registered with Irish Water receive direct communication on this Boil Water Notice and are reminded that the water is safe to consume once boiled. Those who have concerns should contact our customer care team on 1800 278 278.
Customers can check if they are impacted by this Boil Water Notice by visiting www.water.ie/help/