Glenveagh National Park and Visitor Centre has been given the first award by a company specialising in customer care in Ireland.
The famous tourist attraction, including its Tea Rooms, received the inaugural Customer Service Excellence Ireland (CSEI) Recognition at a presentation this evening.
Customer Service Excellence Ireland is a platform which aims to maintain and improve the quality of customer service in Ireland. It is supported by Enterprise Ireland as the Goverment body.
Customer Service Excellence Ireland, which is based at the Colab at the LYIT, Letterkenny started this year following 18 months of research and development into the area of customer service excellence.
Glenveagh National Park have been involved in the programme over the past six months which involved a process of evaluation, staff training and recognition.
Management at Glenveagh wanted to maintain and indeed improve the quality of the service delivery to visitors at Donegal’s most attended attraction. By becoming part of the Customer Service Excellence programme, Glenveagh shows its ambition to deliver Customer Service Excellence.
Numbers visiting Glenveagh are increasing due to the addition of school and nature visitors and for many years the great stories of a great day out in Glenveagh have been plentiful.
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