A Donegal businessman was forced to sit in vomit for more than 10 hours as he flew on a flight from London to Seattle.
Dave Gildea, Vice President for well-known Letterkenny-based company CloudRanger, shared a photo of his destroyed footrest on May 22 and shared that his horrible experience occurred the day before.
David posted on twitter how disgusted he felt after coming across the situation.
He said “This was my seat from London to Seattle yesterday, covered in dried in vomit, no offer to move seats, just insinuation from the attendant that I had done it even though it was dried in for days.”
The 38-year-old had upgraded his seat while at London Heathrow and was assigned the seat.
‘I didn’t notice anything until about two hours into the British Airways flight when I popped down the foot stool so I could get some sleep and saw the vomit on the seat,’ he explained.
Gildea was annoyed the cabin crew insinuated that the throw up came from him.
‘He didn’t offer a seat change or an apology, so I asked for a blanket to cover it up so I could put my feet down,’ the BA Silver Member explained.
‘Of course as I slept, I moved around on the blanket so I woke up with dried vomit on my feet. It was pretty disgusting. With the price I paid for the ticket, I was shocked.’
Gildea was disappointed that it took the airline more than two weeks to respond to his issue.
‘I tend to travel a lot – this was a very poor experience and the handling of the experience at the time and since then has been where the problem is,’ Gildea asserted. ‘It’s frustrating how they can take your money in a second for a ticket, but when it is a problem it takes weeks.’
British Airways released a statement apologising for ‘falling short’ of expectations.
‘We pride ourselves on delivering a high standard of service and an enjoyable experience on board our flights, and we are sorry that on this occasion this fell short of our customers’ expectations, they said in a statement.
‘We are investigating and are in contact with the customer to apologise and resolve this matter.’Tags: